Purpose – The purpose of this paper is to describe different concepts of valuable knowledge that are perceived to be lost when an older expert departs from a knowledge-intensive organisation. Design/methodology/approach – A multiple case research methodology and semi-structured interviews...

Purpose The purpose of this paper is to investigate the knowledge management (KM) approach followed by small companies. In particular, after introducing the notion of emergent approach, the paper aims to examine if that notion is useful to properly describe the way small businesses approach...

Purpose – How knowledge management theories and frameworks are applied in the public sector is not well understood due to little evidence being published in the literature. This paper aims to identify core issues and challenges that governments face in delivering effective public policy,...

Purpose – The current paper seeks to describe a conceptual integration of the fields of performance analysis, knowledge management (KM), and technology to create a net‐centric knowledge management system (KMS). Design/methodology/approach – The design methodology incorporates an...

Purpose – The purpose of this research paper is to show empirical evidence that supports a set of research proposition that was synthesized based on knowledge seeking and stakeholder literature. These propositions, which are related to the knowledge seeking strategies adopted by knowledge...

This paper explores the impact of IT upon the use of know‐how within the organization. An attempt is made to determine whether measures to improve the interaction between IT systems and users can also improve the way that know‐how is used in the organization. In this context, the purpose of...

Purpose – To consider the role of technology in knowledge management in organizations, both actual and desired. Design/methodology/approach – Facilitated, computer‐supported group workshops were conducted with 78 people from ten different organizations. The objective of each workshop was...

Purpose – To present the state of the arts application of semantic web technologies in web portals and corresponding achievable improvements for identifying the potential improvement made by semantic web technology. Design/methodology/approach – An evaluation scheme is proposed to...

Purpose – Aims to provide an understanding on IS/IT professionals' intentions to share and reuse knowledge in the context of information technology service operations. Design/methodology/approach – The theory of planned behavior (TPB) is applied for examining IS/IT professionals' intention...

Purpose – This paper aims to present an approach to the knowledge‐based economy that focuses on the developmental synergies between technology (especially information and communication technologies), culture and place (hub) as expressed in the innovative milieu of the inner city....