Chandra, Mahesh - In: Journal of Management Development 12 (1993) 7, pp. 19-31
manner. Innovative, customer‐driven organizations are more likely to succeed. Total quality management (TQM) is a management … establishment of the Malcolm Baldrige National Award in 1987 and Deming′s management philosophy have both contributed significantly … to organizations′ awareness of the use of TQM as a key element in strategic planning for competitivemess in the current …