Job losses that are the result of mergers, sale of a company, restructuring, and downsizing as organizations struggle for profitability in a highly competitive corporate world are common. The reduction process forces organizations to employ a variety of exit strategies as they deal with the most...

Purpose – No one would argue that leaders have a myriad of significant responsibilities. Using a premise the authors support – leadership is a people business – they aim to utilize their more than 100 years combined leadership to answer the question: what, then, is the real work of the...

TQM philosophy is that continuous improvement within an organization is possible. It is people‐oriented and customer focused. To be successful it must involve all people within the organization and must have customer feedback. Discusses in detail the reasons why this fails: managers do not...