This paper shows the link between knowledge creation and individual learning, and the coherence that exists between the knowledge creation view and single and double-loop learning models. It does so by examining differences in levels of knowledge and their relationship with creativity and...

This paper explores the interface of employee orientation and the Customer Relationship Management (CRM) process based on an in-depth case study of a leading firm in the UK automotive services sector. Employee orientation is embedded in the Organizational Culture (OC) of the firm and manifested...