This article presents a research framework that understands any management innovation, such as total quality management (TQM), as discursive knowledge that can have certain power effects. It may transform individuals into subjects that secure some sense of their own meaning and identity through...

Purpose – This paper aims to enhance understanding of organizational change by countering managerial and critical assumptions that it is possible to break with the past. Design/methodology/approach – A qualitative, case study approach involving interviews with 50 staff, ten supervisors,...