Downs, Alexis; Eastman, Kenneth K. - In: Journal of Organizational Change Management 14 (2001) 6, pp. 510-529
Like daffodils in springtime, total quality management (TQM) programs bloom, fade, and bloom again. Once lauded, then debunked, analyzed, and resurrected, TQM is here examined as a linguistic construction. The intent of this research is to examine the Quest for Excellence films, as produced by...