Pauluzzo, Rubens; Geretto, Enrico Fioravante - In: Journal of Organizational and End User Computing (JOEUC) 30 (2018) 1, pp. 66-81
In this study, the EUCS model has been used for measuring online banking user satisfaction in the local banking sector. The authors focused on Italian co-operative banks. The study involved the submission of a questionnaire to a sample of 600 retail consumers of small-sized co-operative banks....
