Li, Loic Pengtao; Juric, Biljana; Brodie, Roderick J. - In: Journal of Service Theory and Practice 27 (2017) 4, pp. 738-760
Purpose The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research. Design/methodology/approach An abductive theorizing approach uses a...