Barravecchia, Federico; Franceschini, Fiorenzo; … - In: Journal of Service Theory and Practice 28 (2018) 3, pp. 356-383
Purpose: Service matching is defined in this paper as the process of combining a new service with one or more existing services. A recurring problem for service designer is to match new services with existing ones. This process may be seen as the fundamental action for the development of a...