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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
139
Service quality
139
Airline
96
Fluggesellschaft
96
Customer satisfaction
92
Kundenzufriedenheit
92
Consumer behaviour
50
Konsumentenverhalten
50
Air passenger transport
47
Passagierluftverkehr
47
Air transport
45
Luftverkehr
45
Beziehungsmarketing
44
Relationship marketing
44
Airport
39
Flughafen
39
Taiwan
19
Low-cost strategy
15
Niedrigpreisstrategie
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USA
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United States
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Multi-criteria analysis
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Qualitätsmanagement
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Airport service quality
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Fuzzy sets
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Fuzzy-Set-Theorie
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Airlines
9
Airport management
9
Brand image
9
China
9
Flughafenmanagement
9
Markenimage
9
Arbeitszufriedenheit
8
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8
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English
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Chen, Ching-fu
4
Martín, Juan Carlos
4
Park, Jin-Woo
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-hern
2
Eboli, Laura
2
Forgas, Santiago
2
Garrow, Laurie A.
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Palau i Saumell, Ramon
2
Pantouvakis, Angelos
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Park, Jin-woo
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Román, Concepción
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Sánchez, Javier
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Wittmer, Andreas
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Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
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Journal of air transport management
Journal of business research : JBR
1,053
Journal of retailing and consumer services
973
International journal of hospitality management
768
Industrial marketing management : the international journal for industrial and high-tech firms
555
The service industries journal
487
The journal of services marketing
435
International journal of contemporary hospitality management
353
Journal of Services Marketing
350
SpringerLink / Bücher
350
Tourism management : research, policies, practice
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
NBER working paper series
291
The journal of business & industrial marketing
284
Journal of travel and tourism marketing
277
Journal of hospitality marketing & management
269
Journal of the Academy of Marketing Science
258
NBER Working Paper
257
Working paper / National Bureau of Economic Research, Inc.
239
European Journal of Marketing
225
Journal of strategic marketing
225
Asia Pacific journal of marketing and logistics
220
Cogent business & management
219
Psychology & marketing
207
International Journal of Bank Marketing
206
Journal of service management
206
Journal of service research : JSR
202
Services marketing quarterly
200
Auditing : a journal of practice & theory
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
188
Journal of marketing
182
Service business
181
International journal of electronic customer relationship management : IJECRM
179
Journal of retailing
179
Management science : journal of the Institute for Operations Research and the Management Sciences
174
The TQM journal : the international review of organizational improvement
169
International journal of productivity and quality management : IJPQM
167
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
164
Marketing intelligence & planning
161
European journal of marketing : EJM
158
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ECONIS (ZBW)
175
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
3
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
4
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
5
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
6
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
7
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
8
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
9
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
10
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
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