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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
139
Service quality
139
Airline
116
Fluggesellschaft
116
Air transport
73
Luftverkehr
73
Customer satisfaction
71
Kundenzufriedenheit
71
Air passenger transport
54
Passagierluftverkehr
54
Preismanagement
54
Pricing strategy
54
Consumer behaviour
41
Konsumentenverhalten
41
Airport
39
Flughafen
39
Beziehungsmarketing
27
Relationship marketing
27
USA
26
United States
26
Low-cost strategy
18
Niedrigpreisstrategie
18
Taiwan
17
Customer service
15
Kundenservice
15
Airlines
14
Queueing theory
13
Warteschlangentheorie
13
Multi-criteria analysis
12
Multikriterielle Entscheidungsanalyse
12
Quality management
12
Qualitätsmanagement
12
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Theorie
10
Theory
10
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Revenue management
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Zhang, Yahua
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Gomes, Carlos Francisco
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Jiang, Hongwei
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Liou, James J. H.
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Liu, Chih-Hsing
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Park, Jin-Woo
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Redondi, Renato
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Alderighi, Marco
2
Barros, Alexandre G. de
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Bellizzi, Maria Grazia
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Bezerra, George C. L.
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Bilotkach, Volodymyr
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Derudder, Ben
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Eboli, Laura
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Grubesic, Tony H.
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Ho, Chien-Wei
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Karatepe, Osman M.
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Ko, Young Dae
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Lin, Rong-ho
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Malighetti, Paolo
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Mazzulla, Gabriella
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Merkert, Rico
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Román, Concepción
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Tzeng, Gwo-hshiung
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Waguespack, Blaise
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Wirasinghe, Chan
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Yeh, Ching-wen
2
Yu, Chunyan
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Journal of air transport management
European journal of operational research : EJOR
622
International journal of hospitality management
554
Management science : journal of the Institute for Operations Research and the Management Sciences
499
Journal of retailing and consumer services
450
NBER working paper series
449
Journal of business research : JBR
402
Operations research
383
NBER Working Paper
382
Working paper / National Bureau of Economic Research, Inc.
367
The service industries journal
346
Journal of revenue and pricing management
343
International journal of production economics
338
International journal of production research
287
The journal of services marketing
278
International journal of contemporary hospitality management
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
Manufacturing & service operations management : M & SOM
226
International journal of industrial organization
208
Tourism management : research, policies, practice
198
Auditing : a journal of practice & theory
194
Discussion paper / Centre for Economic Policy Research
181
Economics letters
180
Transportation research / E : an international journal
178
Journal of hospitality marketing & management
174
CESifo working papers
170
Operations research letters
168
Journal of Services Marketing
160
SpringerLink / Bücher
159
Marketing science
148
Services marketing quarterly
148
International journal of quality & reliability management
147
Computers & operations research : and their applications to problems of world concern ; an international journal
143
Omega : the international journal of management science
141
Production and operations management : an international journal of the Production and Operations Management Society
141
The TQM journal : the international review of organizational improvement
139
International journal of services and operations management
137
Journal of travel and tourism marketing
137
International journal of quality and service sciences
136
International journal of productivity and quality management : IJPQM
130
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ECONIS (ZBW)
203
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1
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
2
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
3
British airways' move to Terminal 5 at London Heathrow airport : a statistical analysis of transfer baggage performance
Heinz, S. F.
;
Pitfield, David E.
- In:
Journal of air transport management
17
(
2011
)
2
,
pp. 101-105
Persistent link: https://www.econbiz.de/10010217787
Saved in:
4
Improving US airport taxicab services through governance arrangements
Wong, Dan
;
Baker, Douglas
- In:
Journal of air transport management
40
(
2014
),
pp. 126-131
Persistent link: https://www.econbiz.de/10010411988
Saved in:
5
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
6
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
7
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
8
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
9
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
10
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
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