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~isPartOf:"Journal of business communication : JBC"
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Comparing human-to-human and human-to-AEA communication in service encounters
Salomonson, Nicklas
;
Allwood, Jens
;
Lind, Mikael
;
Alm, …
- In:
Journal of business communication : JBC
50
(
2013
)
1
,
pp. 87-116
Persistent link: https://www.econbiz.de/10010198669
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