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Consumer behaviour
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Journal of business research : JBR
Journal of service management
11
Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
9
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
Journal of retailing and consumer services
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Managing service quality : MSQ ; an international journal
5
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Journal of Business Research
4
Journal of service research : JSR
4
Psychology & marketing
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Conjoint measurement : methods and applications ; with 91 tables
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of retailing
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Journal of the Academy of Marketing Science
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Total quality management
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IFN Working Paper
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AMS review : official publication of the Academy of Marketing Science
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Advances in services innovations
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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Constitutional political economy
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Empirica : journal of european economics
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European Journal of Marketing
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European Management Journal
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European journal of marketing : EJM
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European management journal
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European management journal : publ. twice a year for the Scottish Business School
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Handbook of service science ; [Vol. 1]
1
Innovation of strategic reflexivity
1
International Journal of Quality and Service Sciences
1
International journal of production economics
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ECONIS (ZBW)
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OLC EcoSci
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1
Strategic brand management : archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
Saved in:
2
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
3
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
4
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
5
Heuristics and resource depletion : eye-tracking customers' in situ gaze behavior in the field
Wästlund, Erik
;
Otterbring, Tobias
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 95-101
Persistent link: https://www.econbiz.de/10010433161
Saved in:
6
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
9
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
10
The curious case of interdisciplinary research deficiency : cause or symptom of what truly ails us?
Gustafsson, Anders
;
Bowen, David E.
- In:
Journal of business research : JBR
79
(
2017
),
pp. 212-218
Persistent link: https://www.econbiz.de/10011745278
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