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How do firms benefit from customer complaints?
Yılmaz, Çengiz; Varnali, Kaan; Kasnakoglu, Berna Tari - In: Journal of business research : JBR 69 (2016) 2, pp. 944-955
Persistent link: https://www.econbiz.de/10011436370
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An asymmetric configural model approach for understanding complainer emotions and loyalty
Kasnakoglu, Berna Tari; Yılmaz, Çengiz; Varnali, Kaan - In: Journal of business research : JBR 69 (2016) 9, pp. 3659-3672
Persistent link: https://www.econbiz.de/10011515218
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Cultural determinants of customer- and learning-oriented value systems and their joint effects on firm performance
Yilmaz, Cengiz; Alpkan, Lutfihak; Ergun, Ercan - In: Journal of business research : JBR 58 (2005) 10, pp. 1340-1352
Persistent link: https://www.econbiz.de/10006715254
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Supplier fairness as a mediating factor in the supplier performance-reseller satisfaction relationship
Yilmaz, Cengiz; Sezen, Bulent; Kabadayi, Ebru Tumer - In: Journal of business research : JBR 57 (2004) 8, pp. 854-863
Persistent link: https://www.econbiz.de/10006718419
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The role of monitoring in interfirm exchange: Effects on partner unilateral cooperation
Yilmaz, Cengiz; Kabadayi, Ebru Tumer - In: Journal of business research : JBR 59 (2006) 12, pp. 1231-1238
Persistent link: https://www.econbiz.de/10007383389