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Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
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Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun; Park, Geebum; Lee, Yeonjoo; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 12, pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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Cross-cultural folk-tale-elicitation research on the perceived power, humanistic and religious symbolisms, and use of money
Merchant, Altaf; Rose, Gregory; Martin, Drew; Choi, Sunmee - In: Journal of business research : JBR 74 (2017), pp. 113-119
Persistent link: https://www.econbiz.de/10011675412
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International alliance formations : the role of brokerage in technology competition networks
Choi, Sukwoong; Kim, Wonjoon; Kim, Namil - In: Journal of business research : JBR 144 (2022), pp. 440-449
Persistent link: https://www.econbiz.de/10013184995
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Global trends in hospitality
Aksoy, Lerzan; Choi, Sunmee; Dogru, Tarik; Keiningham, … - In: Journal of business research : JBR 142 (2022), pp. 957-973
Persistent link: https://www.econbiz.de/10013169475