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Journal of business research : JBR
International journal of hospitality management
70
The journal of services marketing
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Journal of Services Marketing
21
International journal of contemporary hospitality management
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International Journal of Contemporary Hospitality Management
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The Cornell hospitality quarterly
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International journal of service industry management : IJSIM
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Journal of hospitality marketing & management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
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Cornell hospitality quarterly : CQ
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Journal of travel and tourism marketing
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Journal of Service Management
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Cambridge journal of economics
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Journal of service research
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Managing service quality : MSQ ; an international journal
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Environmental values
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Journal of Business Research
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Journal of retailing
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The Cornell School of hotel administration handbook of applied hospitality strategy
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Tourism economics : the business and finance of tourism and recreation
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Environment and Planning C: Government and Policy
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International journal of internet marketing and advertising : IJIMA
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Journal of Hospitality and Tourism Technology
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Journal of global marketing
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Journal of international consumer marketing
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Journal of marketing theory and practice
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Journal of real estate literature : a publication of the American Real Estate Society
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Journal of retailing and consumer services
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Journal of revenue and pricing management
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1
Perceived controllability and service expectations: Influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10007896312
Saved in:
2
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung (Cheyenne)
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-356
Persistent link: https://www.econbiz.de/10008812676
Saved in:
3
Me, Myself, and My AI : how artificial intelligence classification failures threaten consumers' self-expression
Lopes, Ana Rita Gonçalves
;
Pinto, Diego Costa
; …
- In:
Journal of business research : JBR
186
(
2025
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015156892
Saved in:
4
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
5
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
6
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
7
So private, yet so public : the impact of spatial distance, other diners, and power on solo dining experiences
Hwang, Yoo Hee
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 36-47
Persistent link: https://www.econbiz.de/10011925258
Saved in:
8
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
9
The impact of stereotyping on consumers' food choices
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business research : JBR
81
(
2017
),
pp. 80-85
Persistent link: https://www.econbiz.de/10011771603
Saved in:
10
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
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