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Dienstleistungsqualität
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Service quality
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Consumer behaviour
229
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Customer satisfaction
160
Kundenzufriedenheit
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Laroche, Michel
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COTIM <1, 1995, Newport, RI>
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Journal of business research : JBR
Journal of retailing and consumer services
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Telecommunications policy : the international journal of digital economy, data sciences and new media
539
International journal of hospitality management
510
NBER working paper series
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The service industries journal
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Online Information Review
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NBER Working Paper
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The journal of services marketing
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SpringerLink / Bücher
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International journal of contemporary hospitality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Technological forecasting & social change : an international journal
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European journal of operational research : EJOR
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Discussion paper series / IZA
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Management science : journal of the Institute for Operations Research and the Management Sciences
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International journal of production economics
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Tourism management : research, policies, practice
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Auditing : a journal of practice & theory
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Journal of hospitality marketing & management
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International journal of business information systems : IJBIS
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Journal of Services Marketing
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Information economics and policy : IEP
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CESifo working papers
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Journal of travel and tourism marketing
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International journal of production research
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Journal of air transport management
151
Cogent business & management
146
International journal of quality & reliability management
146
Services marketing quarterly
145
The TQM journal : the international review of organizational improvement
138
Service business
137
International journal of quality and service sciences
136
Industrial marketing management : the international journal for industrial and high-tech firms
135
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
132
International journal of productivity and quality management : IJPQM
131
Aslib Proceedings
126
International journal of networking and virtual organisations : IJNVO
123
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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1
Sharing but caring : location based mobile applications (LBMA) and privacy protection motivation
Rodríguez-Priego, Nuria
;
Porcu, Lucia
;
Kitchen, Philip J.
- In:
Journal of business research : JBR
140
(
2022
),
pp. 546-555
Persistent link: https://www.econbiz.de/10013040682
Saved in:
2
A recommending system for mobile games using the dynamic nonparametric model
Bae, Joonho
;
Park, Jinkyoo
;
Choi, Jeonghye
;
Soh, Seung Bum
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383056
Saved in:
3
From fear to faith in the adoption of medicine delivery application : an integration of SOR framework and IRT theory
Chakraborty, Debarun
;
Singu, Hari Babu
;
Kar, Arpan Kumar
; …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014368195
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4
Users' adoption of mobile applications : product type and message framing's moderating effect
Shen, George Chung-Chi
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2317-2321
Persistent link: https://www.econbiz.de/10011389370
Saved in:
5
Usage intensity of mobile medical apps : a tale of two methods
Veríssimo, José Manuel Cristóvão
- In:
Journal of business research : JBR
89
(
2018
),
pp. 442-447
Persistent link: https://www.econbiz.de/10011881935
Saved in:
6
A power-responsibility equilibrium framework for fairness : understanding consumers' implicit privacy concerns for location-based services
Krishen, Anjala S.
;
Raschke, Robyn L.
;
Scheinbaum, …
- In:
Journal of business research : JBR
73
(
2017
),
pp. 20-29
Persistent link: https://www.econbiz.de/10011647354
Saved in:
7
Why mobile users trust smartphone social networking services? A PLS-SEM approach
Chang, Shuchih Ernest
;
Shen, Wei-Cheng
;
Liu, Anne Yenching
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4890-4895
Persistent link: https://www.econbiz.de/10011588617
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8
Developing a Mobile Applications Customer Experience Model (MACE) : implications for retailers
McLean, Graeme J.
;
Al-Nabhani, Khalid
;
Wilson, Alan M.
- In:
Journal of business research : JBR
85
(
2018
),
pp. 325-336
Persistent link: https://www.econbiz.de/10011815559
Saved in:
9
Enhancing user engagement : the role of gamification in mobile apps
Bitrián, Paula
;
Buil, Isabel
;
Catalán, Sara
- In:
Journal of business research : JBR
132
(
2021
),
pp. 170-185
Persistent link: https://www.econbiz.de/10012581590
Saved in:
10
Examining consumer attitudes towards retailers' m-commerce mobile applications : an initial adoption vs. continuous use perspective
McLean, Graeme J.
;
Osei-Frimpong, Kofi
;
Al-Nabhani, Khalid
- In:
Journal of business research : JBR
106
(
2020
),
pp. 139-157
Persistent link: https://www.econbiz.de/10012158345
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