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Consumer behaviour
7
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Customer satisfaction
5
Dienstleistungsqualität
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Gustafsson, Anders
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Journal of business research : JBR
DIW Discussion Papers
33
Discussion papers / Deutsches Institut für Wirtschaftsforschung
33
Vierteljahrshefte zur Wirtschaftsforschung
27
Discussion Papers of DIW Berlin
24
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
18
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DIW Wochenbericht
17
Working Paper Series in Economics and Institutions of Innovation
13
CESIS electronic working paper series
11
Capital markets and finance in the enlarged Europe : the Postgraduate Research Programme working paper series
11
Journal of service management
11
Boston College working papers in economics
10
Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
9
CIG Working Papers
8
Discussion papers / Wissenschaftszentrum Berlin für Sozialforschung : Forschungsschwerpunkt Markt und politische Ökonomie
8
WZB Discussion Paper
8
Freiberg working papers
7
Freiberger Arbeitspapiere
7
GLO Discussion Paper
7
GLO discussion paper
7
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
Economic modelling
6
JIBS Working Papers
6
Journal of retailing and consumer services
6
Eurasian economic review : a journal in applied macroeconomics and finance
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
The journal of services marketing
5
Working Papers / Centre for Competition Policy, University of East Anglia
5
Diskussionspapiere / Deutsches Institut für Wirtschaftsforschung
4
Freiberg Working Papers
4
IFN Working Paper
4
Journal of Business Research
4
Journal of service research : JSR
4
Psychology & marketing
4
Ratio Working Papers
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ECONIS (ZBW)
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OLC EcoSci
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1
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
2
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
3
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
4
Heuristics and resource depletion : eye-tracking customers' in situ gaze behavior in the field
Wästlund, Erik
;
Otterbring, Tobias
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 95-101
Persistent link: https://www.econbiz.de/10010433161
Saved in:
5
Strategic brand management : archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
Saved in:
6
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
9
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
10
The curious case of interdisciplinary research deficiency : cause or symptom of what truly ails us?
Gustafsson, Anders
;
Bowen, David E.
- In:
Journal of business research : JBR
79
(
2017
),
pp. 212-218
Persistent link: https://www.econbiz.de/10011745278
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