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A systematic review and bibliometric analysis of the dark side of customer behavior : an integrative customer incivility framework
Lages, Cristiana R.; Perez-Vega, Rodrigo; … - In: Journal of business research : JBR 161 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014288831
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From CRM to social CRM : a bibliometric review and research agenda for consumer research
Perez-Vega, Rodrigo; Hopkinson, Paul; Singhal, Aishwarya; … - In: Journal of business research : JBR 151 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013459138
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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Emerging technology as a platform for market shaping and innovation
Kaartemo, Valtteri; Nyström, Anna-Greta - In: Journal of business research : JBR 124 (2021), pp. 458-468
Persistent link: https://www.econbiz.de/10012493946
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Advancing service-dominant logic with systems thinking
Jaakkola, Elina; Kaartemo, Valtteri; Siltaloppi, Jaakko; … - In: Journal of business research : JBR 177 (2024), pp. 1-5
Persistent link: https://www.econbiz.de/10014551393
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Mechanisms of service ecosystem emergence : exploring the case of public sector digital transformation
Simmonds, Hamish; Gazley, Aaron; Kaartemo, Valtteri; … - In: Journal of business research : JBR 137 (2021), pp. 100-115
Persistent link: https://www.econbiz.de/10012665761
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Smart nudging : How cognitive technologies enable choice architectures for value co-creation
Mele, Cristina; Russo Spena, Tiziana; Kaartemo, Valtteri; … - In: Journal of business research : JBR 129 (2021), pp. 949-960
Persistent link: https://www.econbiz.de/10012509773