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Credit card behavior, financial styles, and heuristics
Shefrin, Hersh; Nicols, Christina M. - In: Journal of business research : JBR 67 (2014) 8, pp. 1679-1687
Persistent link: https://www.econbiz.de/10010379249
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When store credit cards hurt retailers : the differential effect of paying credit card dues on consumers' purchasing behavior
Sarofim, Samer; Chatterjee, Promothesh; Rose, Randall L. - In: Journal of business research : JBR 107 (2020), pp. 290-301
Persistent link: https://www.econbiz.de/10012156761
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Consumer over-indebtedness : a review and future research agenda
Leandro, Julio Cesar; Botelho, Delane - In: Journal of business research : JBR 145 (2022), pp. 535-551
Persistent link: https://www.econbiz.de/10013197926
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Relationship correspondence : similarities and differences in business response to complimentary versus complaining consumers
Martin, Charles L.; Smart, Denise T. - In: Journal of business research : JBR 17 (1988) 2, pp. 155-173
Persistent link: https://www.econbiz.de/10003626674
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Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah; Wright, Scott A.; Baker, Thomas L. - In: Journal of business research : JBR 124 (2021), pp. 240-253
Persistent link: https://www.econbiz.de/10012493856
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Customer satisfaction and natural language processing
Piris, Yolande; Gay, Anne-Cécile - In: Journal of business research : JBR 124 (2021), pp. 264-271
Persistent link: https://www.econbiz.de/10012493858
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Alexa, do voice assistants influence consumer brand engagement? : examining the role of AI powered voice assistants in influencing consumer brand engagement
McLean, Graeme J.; Osei-Frimpong, Kofi; Barhorst, … - In: Journal of business research : JBR 124 (2021), pp. 312-328
Persistent link: https://www.econbiz.de/10012493865
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The power of social influence and customer-firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel - In: Journal of business research : JBR 125 (2021), pp. 103-119
Persistent link: https://www.econbiz.de/10012494048
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Unpacking the complex interactions among customers in online fan pages
Farmaki, Anna; Olya, Hossein; Taheri, Babak - In: Journal of business research : JBR 125 (2021), pp. 164-176
Persistent link: https://www.econbiz.de/10012494061
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Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty
Swoboda, Bernhard; Winters, Amelie - In: Journal of business research : JBR 125 (2021), pp. 279-294
Persistent link: https://www.econbiz.de/10012494066