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Classifying and measuring the service quality of AI chatbot in frontline service
Chen, Qian
;
Gong, Yeming
;
Lu, Yaobin
;
Tang, Jing
- In:
Journal of business research : JBR
145
(
2022
),
pp. 552-568
Persistent link: https://www.econbiz.de/10013197927
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