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Tightening or loosening the "iron cage"? : the impact of formal and informal display controls on service customers
Paul, Michael; Hennig-Thurau, Thorsten; Groth, Markus - In: Journal of business research : JBR 68 (2015) 5, pp. 1062-1073
Persistent link: https://www.econbiz.de/10010517107
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Searching for word of mouth in the digital age : determinants of consumers' uses of face-to-face information, internet opinion sites, and social media
Bartschat, Maria; Cziehso, Gerrit P.; Hennig-Thurau, … - In: Journal of business research : JBR 141 (2022), pp. 393-409
Persistent link: https://www.econbiz.de/10013168061