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You do the service but they take the order
Chiou, Jyh-Shen; Wu, Lei-Yu; Chou, Szu-Yu - In: Journal of business research : JBR 65 (2012) 7, pp. 883-890
Persistent link: https://www.econbiz.de/10009979192
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You do the service but they take the order
Chiou, Jyh-shen; Wu, Lei-yu; Chou, Szu-yu - In: Journal of business research : JBR 65 (2012) 7, pp. 883-889
Persistent link: https://www.econbiz.de/10009562263
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Multichannel service providers' strategy : understanding customers' switching and free-riding behavior
Chou, Szu-Yu; Shen, George C.; Chiu, Hung-Chang; Chou, … - In: Journal of business research : JBR 69 (2016) 6, pp. 2226-2232
Persistent link: https://www.econbiz.de/10011472193