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Debunking the myth of denial's effectiveness in crisis communication : context matters
Coombs, W. Timothy; Holladay, Sherry Jean; Claeys, An-Sofie - In: Journal of communication management : an international … 20 (2016) 4, pp. 381-395
Persistent link: https://www.econbiz.de/10011645665
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Key messages and message integrity as concepts and metrics in communication evaluation
Carroll, Craig E.; Huang-Horowitz, Nell C.; McKeever, … - In: Journal of communication management : an international … 18 (2014) 4, pp. 386-401
Persistent link: https://www.econbiz.de/10010461460
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Online corporate communications : website usability and content
García García, María; Carrillo-Durán, M. Victoria; … - In: Journal of communication management : an international … 21 (2017) 2, pp. 140-154
Persistent link: https://www.econbiz.de/10011708042
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Handling negative publicity : the influence of employing CSR communication in apology statements in reducing anger and negative word-of-mouth (NWOM)
Chung, Angie; Jiang, Hua - In: Journal of communication management : an international … 21 (2017) 3, pp. 267-286
Persistent link: https://www.econbiz.de/10011776341
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On the communication value of the company museum and archives
Castellani, Paola; Rossato, Chiara - In: Journal of communication management : an international … 18 (2014) 3, pp. 240-253
Persistent link: https://www.econbiz.de/10010392918
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The "greening" of the annual letters published by Exxon, Chevron and BP between 2003 and 2009
Domenec, Fanny - In: Journal of communication management : an international … 16 (2012) 3, pp. 296-311
Persistent link: https://www.econbiz.de/10009581813
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Managing political crisis : an interactional approach to "image repair"
Eriksson, Göran; Eriksson, Mats - In: Journal of communication management : an international … 16 (2012) 3, pp. 264-279
Persistent link: https://www.econbiz.de/10009581822