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Forecasting Hourly Peak Call Volume for a Rural Electric Cooperative Call Center
Kim, Taeyoon; Kenkel, Phil; Brorsen, B. Wade - In: Journal of forecasting 31 (2012) 4, pp. 314-330
Persistent link: https://www.econbiz.de/10009971920
Cover Image
Forecasting hourly peak call volumes for a rural electric cooperative call center
Kim, Taeyoon; Kenkel, Phil L.; Brorsen, Wade - In: Journal of forecasting 31 (2012) 4, pp. 314-329
Persistent link: https://www.econbiz.de/10009576378