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Knowledge management in service encounters: impact on customers' satisfaction evaluations
Guchait, Priyanko; Namasivayam, Karthik; Lei, Pui-Wa - In: Journal of knowledge management 15 (2011) 3, pp. 513-528
Persistent link: https://www.econbiz.de/10009014136
Cover Image
Knowledge management service encounters : impact on customers' satisfaction evaluations
Guchait, Priyanko; Namasivayam, Karthik; Lei, Pui-wa - In: Journal of knowledge management 15 (2011) 3, pp. 513-527
Persistent link: https://www.econbiz.de/10009236408