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Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Benlian, Alexander; Koufaris, Marios; Hess, Thomas - In: Journal of management information systems : JMIS 28 (2011/12) 3, pp. 85-126
Persistent link: https://www.econbiz.de/10009508766
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Differential effects of provider recommendations and consumer reviews in e-commerce transactions : an experimental study
Benlian, Alexander; Titah, Ryad; Hess, Thomas - In: Journal of management information systems : JMIS 29 (2012/13) 1, pp. 237-272
Persistent link: https://www.econbiz.de/10009656108
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It is not just about competition with "free" : differences between content formats in consumer preferences and willingness to pay
Berger, Benedikt; Matt, Christian; Steininger, Dennis M.; … - In: Journal of management information systems : JMIS 32 (2015) 3, pp. 105-128
Persistent link: https://www.econbiz.de/10011435875
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Global differences in online shopping behavior : understanding factors leading to trust
Clemons, Eric K.; Wilson, Joshua C.; Matt, Christian; … - In: Journal of management information systems : JMIS 33 (2016) 4, pp. 1117-1148
Persistent link: https://www.econbiz.de/10011664720
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Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
Benlian, Alexander; Koufaris, Marios; Hess, Thomas - In: Journal of management information systems : JMIS 28 (2011) 3, pp. 85-127
Persistent link: https://www.econbiz.de/10009827391
Cover Image
Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study
Benlian, Alexander; Titah, Ryad; Hess, Thomas - In: Journal of management information systems : JMIS 29 (2012) 1, pp. 237-273
Persistent link: https://www.econbiz.de/10010015010