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Creating value through returns management : exploring the marketing-operations interface
Mollenkopf, Diane A.; Frankel, Robert; Russo, Ivan - In: Journal of operations management 29 (2011) 5, pp. 391-403
Persistent link: https://www.econbiz.de/10009129659
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Supply chain transparency : consumer reactions to incongruent signals
Mollenkopf, Diane A.; Peinkofer, Simone T.; Chu, Yu - In: Journal of operations management 68 (2022) 4, pp. 306-327
Persistent link: https://www.econbiz.de/10013288020
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Designing technology for on-demand delivery : the effect of customer tipping on crowdsourced driver behavior and last mile performance
Castillo, Vincent E.; Mollenkopf, Diane A.; Bell, John E.; … - In: Journal of operations management 68 (2022) 5, pp. 424-453
Persistent link: https://www.econbiz.de/10013288028
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Linking improved knowledge management to operational and organizational performance
Fugate, Brian S.; Stank, Theodore P.; Mentzer, John T. - In: Journal of operations management 27 (2009) 3, pp. 247-264
Persistent link: https://www.econbiz.de/10003841095
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Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth; Mentzer, John T.; Stank, Theodore P. - In: Journal of operations management 26 (2008) 6, pp. 781-797
Persistent link: https://www.econbiz.de/10003771807