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Do shoppers like electronic coupons? : a panel data analysis
Song Zan Chiou Wei; Inman, J. Jeffrey - In: Journal of retailing 84 (2008) 3, pp. 297-307
Persistent link: https://www.econbiz.de/10003782189
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Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
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Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10010073974
Cover Image
Do Shoppers Like Electronic Coupons?
Chiou-Wei, Song-Zan; Inman, J.Jeffrey - In: Journal of retailing 84 (2008) 3, pp. 297-307
Persistent link: https://www.econbiz.de/10008099668
Cover Image
Do Shoppers Like Electronic Coupons?
Chiou-Wei, Song-Zan; Inman, J. Jeffrey - In: Journal of retailing 84 (2008) 3, pp. 297-308
Persistent link: https://www.econbiz.de/10008898040