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Beziehungsmarketing
131
Relationship marketing
131
Consumer behaviour
86
Konsumentenverhalten
86
Einzelhandel
59
Retail trade
59
Customer satisfaction
32
Kundenzufriedenheit
32
Online retailing
22
Online-Handel
22
Distribution channel
17
Vertriebsweg
17
Salespeople
16
Verkaufspersonal
16
Brand management
15
Dienstleistungsqualität
15
Markenführung
15
Service quality
15
E-commerce
12
Electronic Commerce
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Customer experience
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Supplier relationship management
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Customer service
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Kundenbindungsprogramm
7
Kundenservice
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Ladengestaltung
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Store design
7
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Grewal, Dhruv
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Journal of retailing
Journal of business research : JBR
796
Journal of retailing and consumer services
720
Industrial marketing management : the international journal for industrial and high-tech firms
507
International journal of hospitality management
353
SpringerLink / Bücher
321
The journal of services marketing
282
The journal of business & industrial marketing
259
The service industries journal
215
Journal of the Academy of Marketing Science
200
Journal of strategic marketing
196
International journal of contemporary hospitality management
162
Asia Pacific journal of marketing and logistics
158
International journal of electronic customer relationship management : IJECRM
148
Journal of marketing
148
Journal of hospitality marketing & management
145
The journal of product & brand management
142
Cogent business & management
135
Journal of travel and tourism marketing
135
Psychology & marketing
135
Tourism management : research, policies, practice
135
Journal of service management
130
Journal of service research : JSR
129
Marketing intelligence & planning
126
The journal of brand management : an international journal
125
European journal of marketing : EJM
112
Gabler Edition Wissenschaft
111
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
109
Services marketing quarterly
107
Service business
103
Journal of marketing management : MM
102
The international journal of bank marketing : IJBM
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
95
The international review of retail, distribution and consumer research
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
89
Business horizons
86
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
85
International journal of retail & distribution management
84
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ECONIS (ZBW)
131
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1
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1
Wearing your success on your sleeve : how salesperson luxury brand consumption affects consumers' perceptions
Thomas, Veronica L.
;
Bock, Dora E.
;
Mangus, Stephanie M.
; …
- In:
Journal of retailing
100
(
2024
)
4
,
pp. 532-548
Persistent link: https://www.econbiz.de/10015164546
Saved in:
2
Computer-mediated customization tendency (CMCT) and the adaptive e-service experience
Mathwick, Charla
;
Wagner, Janet
;
Unni, Ramaprasad
- In:
Journal of retailing
86
(
2010
)
1
,
pp. 11-21
Persistent link: https://www.econbiz.de/10003969341
Saved in:
3
The role of customer factors in multiple store patronage: a cost-benefit approach
Baltas, George
;
Argouslidis, Paraskevas C.
;
Skarmeas, …
- In:
Journal of retailing
86
(
2010
)
1
,
pp. 37-50
Persistent link: https://www.econbiz.de/10003969343
Saved in:
4
Editorial: Consumer behavior and retailing
Hardesty, David M.
;
Bearden, William O.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 239-244
Persistent link: https://www.econbiz.de/10003892338
Saved in:
5
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
Saved in:
6
Drivers of customers' adoption and adoption timing of a new loyalty card in the grocery retail market
Demoulin, Nathalie T. M.
;
Zidda, Pietro
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 391-405
Persistent link: https://www.econbiz.de/10003892383
Saved in:
7
Consequences of value in retail markets
Chaudhuri, Arjun
;
Ligas, Mark
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 406-419
Persistent link: https://www.econbiz.de/10003892384
Saved in:
8
Special issue: Consumer behavior and retailing
Bearden, William O.
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003892401
Saved in:
9
Extranet use and building relationship capital in interfirm distribution networks : the role of extranet capability
Spralls, Samuel A.
;
Hunt, Shelby D.
;
Wilcox, James B.
- In:
Journal of retailing
87
(
2011
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10009011973
Saved in:
10
Reciprocal effects of the corporate reputation and store equity of retailers
Swoboda, Bernhard
;
Berg, Bettina
;
Schramm-Klein, Hanna
- In:
Journal of retailing
89
(
2013
)
4
,
pp. 447-459
Persistent link: https://www.econbiz.de/10010226421
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