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Service provider responses to anxious and angry customers: different challenges, different payoffs
Menon, Kalyani; Dubé, Laurette - In: Journal of retailing 80 (2004) 3, pp. 229-238
Persistent link: https://www.econbiz.de/10006608380
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The role of pleasant music in servicescapes: A test of the dual model of environmental perception
Morin, Sylvie; Dubé, Laurette; Chebat, Jean-Charles - In: Journal of retailing 83 (2007) 1, pp. 115-130
Persistent link: https://www.econbiz.de/10007599005
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The role of pleasant music in servicescapes: a test of the dual model of environmental perception
Morin, Sylvie; Dubé, Laurette; Chebat, Jean-Charles - In: Journal of retailing 83 (2007) 1, pp. 115-130
Persistent link: https://www.econbiz.de/10003438292
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A meta-analysis of loss aversion in product choice
Neumann, Nico; Böckenholt, Ulf - In: Journal of retailing 90 (2014) 2, pp. 182-197
Persistent link: https://www.econbiz.de/10010402326