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The Impact of Other Customers on Service Experiences: A Critical Incident Examination of "Getting Along"
Grove, Stephen J.; Fisk, Raymond P. - In: Journal of retailing 73 (1997) 1, pp. 63-86
Persistent link: https://www.econbiz.de/10006630693
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Tracking the Evolution of the Services Marketing Literature
Fisk, Raymond P.; Brown, Stephen W.; Bitner, Mary Jo - In: Journal of retailing 69 (1993) 1, pp. 61-103
Persistent link: https://www.econbiz.de/10006638522