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Consumer behaviour
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Journal of retailing
Journal of business research : JBR
43
Journal of service management
18
Journal of Service Management
17
Journal of service research : JSR
17
Journal of marketing
16
Journal of Business Research
13
The journal of services marketing
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Journal of Services Marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
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Journal of marketing research : JMR
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Journal of the Academy of Marketing Science
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International journal of service industry management : IJSIM
7
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Business horizons
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International business review : the official journal of the European International Business Academy
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Journal of retailing and consumer services
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MSI reports : working paper series
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Marketing Science
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Psychology & marketing
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Journal of international marketing
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Managing service quality : MSQ ; an international journal
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European Journal of Marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Total quality management
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Australasian marketing journal
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Conjoint measurement : methods and applications ; with 91 tables
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European journal of marketing : EJM
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Journal of advertising : official publication of the American Academy of Advertising
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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1
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
2
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
3
Look but don't touch! : he impact of active interpersonal haptic blocking on compensatory touch and purchase behavior
Ringler, Christine
;
Sirianni, Nancy J.
;
Gustafsson, Anders
- In:
Journal of retailing
95
(
2019
)
4
,
pp. 186-203
Persistent link: https://www.econbiz.de/10012154088
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
6
The power of consequential product sounds
Ringler, Christine
;
Sirianni, Nancy J.
;
Christenson, Brett
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 288-300
Persistent link: https://www.econbiz.de/10012649001
Saved in:
7
Responsible research in retailing : is your research really useful? : commentary
Bolton, Ruth N.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012129999
Saved in:
8
An empirically derived taxonomy of retailer pricing and promotion strategies
Bolton, Ruth N.
;
Shankar, Venkatesh
- In:
Journal of retailing
79
(
2003
)
4
,
pp. 213-224
Persistent link: https://www.econbiz.de/10006611831
Saved in:
9
Six strategies for competing through service: An agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 1-4
Persistent link: https://www.econbiz.de/10007599013
Saved in:
10
Special issue: service excellence
Bolton, Ruth N.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003438184
Saved in:
1
2
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