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Journal of retailing
Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
Lin, Jiun-Sheng Chris
;
Hsieh, Pei-Ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-207
Persistent link: https://www.econbiz.de/10009164531
Saved in:
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