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Einzelhandel
31
Retail trade
31
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
10
Kundenzufriedenheit
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Journal of retailing
Journal of the Academy of Marketing Science
51
Journal of business research : JBR
34
Journal of marketing
33
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of consumer research : JCR ; an interdisciplinary bimonthly
16
Psychology & marketing
15
Journal of service research : JSR
14
MSI reports : working paper series
14
Journal of Business Research
13
Journal of Consumer Research
12
European Journal of Marketing
11
International journal of service industry management : IJSIM
11
Journal of Product & Brand Management
11
Journal of Economic Psychology
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of macromarketing
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Journal of retailing and consumer services
8
Journal of marketing education : JME
7
Journal of marketing research
7
Journal of marketing research : JMR
7
Journal of service research
7
European journal of marketing : EJM
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of marketing management : MM
6
Total quality management
6
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
5
Journal of service management
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
The journal of business & industrial marketing
5
Journal of Consumer Marketing
4
Journal of economic psychology : research in economic psychology and behavioral economics
4
Journal of public policy & marketing
4
Research on international service marketing : a state of the art
4
The journal of product & brand management
4
Data envelopment analysis : a handbook of empirical studies and applications
3
International business review : the official journal of the European International Business Academy
3
Journal of Business & Industrial Marketing
3
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ECONIS (ZBW)
71
OLC EcoSci
39
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1
Unraveling the personalization paradox : the effect of information collection and trust-building strategies on online advertisement effectiveness
Aguirre, Elizabeth
;
Mahr, Dominik
;
Grewal, Dhruv
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10010500763
Saved in:
2
B2B channel partner programs : disentangling indebtedness from gratiude
Pelser, Jan
;
Ruyter, Ko de
;
Wetzels, Martin
;
Grewal, Dhruv
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 660-678
Persistent link: https://www.econbiz.de/10011422468
Saved in:
3
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
4
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
Saved in:
5
Consumer responses to vertical service line extensions
Lei, Jing
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10003782181
Saved in:
6
Understanding the strategic consequences of customer privacy concerns : a meta-analytic review
Okazaki, Shintaro
;
Eisend, Martin
;
Plangger, Kirk
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10012495484
Saved in:
7
The Effect of Compensation on Repurchase Intentions in Service Recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10008146802
Saved in:
8
Retail Value-Based Pricing Strategies: New Times, New Technologies, New Consumers
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Compeau, Larry D.
; …
- In:
Journal of retailing
88
(
2012
)
1
,
pp. 1-7
Persistent link: https://www.econbiz.de/10009830507
Saved in:
9
Does Travel Time to Stores Matter? The Role of Merchandise Availability
Grewal, Dhruv
;
Kopalle, Praveen
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-445
Persistent link: https://www.econbiz.de/10010011501
Saved in:
10
The Effect of Compensation on Repurchase Intentions in Service Recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-435
Persistent link: https://www.econbiz.de/10008890838
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