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Synergies at the intersection of retailing and organizational frontlines research
Singh, Jagdip
;
Arnold, Todd
;
Brady, Michael
;
Brown, Tom
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 90-93
Persistent link: https://www.econbiz.de/10012102948
Saved in:
2
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
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