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Recasting the customer experie...
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Consumer behaviour
8
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8
Beziehungsmarketing
5
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5
Brand management
3
Customer satisfaction
3
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Kundenzufriedenheit
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Verhoef, Peter C.
20
Sloot, Laurens M.
7
Konuş, Umut
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Parasuraman, A.
3
Roggeveen, Anne
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Tsiros, Michael
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Donkers, Bas
2
Franses, Philip Hans
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Langerak, Fred
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Liu, Huan
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Schlesinger, Leonard A.
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Sesé, F. Javier
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Cambra-Fierro, Jesus
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Doorn, Jenny van
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Emrich, Oliver
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Herhausen, Dennis
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Hoekstra, Janny C.
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Hong, Zhao
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Hunneman, Auke
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Inman, J. Jeffrey
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Kannan, P. K.
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Kleinlercher, Kristina
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Lobschat, Lara
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Melero, Iguacel
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Rudolph, Thomas
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van Everdingen, Yvonne M.
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Journal of retailing
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
29
ERIM Report Series Research in Management
20
ERIM report series research in management
18
Journal of marketing
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
MSI reports : working paper series
10
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
8
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
6
Journal of business research : JBR
5
Marketing letters : a journal of research in marketing
5
Marketing Letters
4
ERIM Report Series Reference
3
Foundations and trends in marketing : FTMKT
3
Journal of marketing research : JMR
3
Journal of retailing and consumer services
3
Journal of service research
3
Rotterdam Institute for Business Economic Studies
3
Universia business review : revista trimestral de Dirección de Empresas
3
A research agenda for digital transformation : multidisciplinary perspectives
2
Cuadernos de economía y dirección de la empresa : CEDE
2
Customer engagement marketing
2
Decision support systems : DSS ; the international journal
2
European Journal of Marketing
2
European Management Journal
2
European journal of marketing : EJM
2
European management journal
2
European review of agricultural economics : ERAE
2
GfK marketing intelligence review
2
GfK marketing intelligence review : Marketingforschung für die Praxis
2
International journal of management reviews : IJMR
2
Journal of interactive marketing
2
Long range planning : LRP ; international journal of strategic management
2
M & O : tijdschr. voor organisatiekunde en sociaal beleid
2
Marketing : journal of research and management
2
Marketing Science
2
Marketing accountability for marketing and non-marketing outcomes
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Quantitative Marketing and Economics
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ECONIS (ZBW)
12
OLC EcoSci
10
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
The impact of mobile app adoption on cross-buying : the moderating roles of product category characteristics and adoption timing
Liu, Huan
;
Sesé, F. Javier
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 241-259
Persistent link: https://www.econbiz.de/10013364281
Saved in:
3
Towards a further understanding of the antecedents of retailer new product adoption
Everdingen, Yvonne Maria van
;
Sloot, Laurens M.
; …
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 579-597
Persistent link: https://www.econbiz.de/10009423181
Saved in:
4
Multichannel shopper segments and their covariates
Konuş, Umut
;
Verhoef, Peter C.
;
Neslin, Scott A.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 398-413
Persistent link: https://www.econbiz.de/10003794925
Saved in:
5
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
6
The impact of brand delisting on store switching and brand switching intentions
Sloot, Laurens M.
;
Verhoef, Peter C.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003782186
Saved in:
7
From multi-channel retailing to omni-channel retailing : introduction to the special issue in multi-channel retailing
Verhoef, Peter C.
;
Kannan, P. K.
;
Inman, J. Jeffrey
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 174-181
Persistent link: https://www.econbiz.de/10011308953
Saved in:
8
Drivers of and barriers to organic purchase behavior
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011377050
Saved in:
9
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
10
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
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