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~isPartOf:"Journal of retailing and consumer services"
~person:"Lunardo, Renaud"
~subject:"Service quality"
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Service quality
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
2
Einzelhandel
2
France
2
Frankreich
2
Ladengestaltung
2
Retail trade
2
Store design
2
After sales service
1
Approach behavior
1
Aromastoff
1
Beziehungsmarketing
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Brand management
1
Customer loyalty
1
Customer retention
1
Customer satisfaction
1
Customer service
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Embarrassment
1
Flavour
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Gender
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Geschlecht
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Handelsmarketing
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Incongruency
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Internet marketing
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Kundenbindung
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Kundenservice
1
Kundenzufriedenheit
1
Legitimacy
1
Legitimität
1
Luxury brand store
1
Luxury goods
1
Luxusgüter
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Markenführung
1
Merchandise quality
1
Motivation
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Need for uniqueness
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Online retailing
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Online-Handel
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Lunardo, Renaud
Prentice, Catherine
9
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Ladhari, Riadh
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Laroche, Michel
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Le, Hoang T. P. M.
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Loureiro, Sandra Maria Correia
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Molinillo, Sebastian
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Mortimer, Gary
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Oikarinen, Eeva-Liisa
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Pacheco, Natália Araújo
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Poncin, Ingrid
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Prybutok, Victor R.
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Rosenbaum, Mark S.
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Journal of retailing and consumer services
Journal of business research : JBR
1
Psychology & marketing
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ECONIS (ZBW)
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Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
2
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
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