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Customer satisfaction and loyalty in service: two concepts, four constructs, several relationships
Bodet, Guillaume
- In:
Journal of retailing and consumer services
15
(
2008
)
3
,
pp. 156-162
Persistent link: https://www.econbiz.de/10003699452
Saved in:
2
Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships
Bodet, Guillaume
- In:
Journal of retailing and consumer services
15
(
2008
)
3
,
pp. 156-162
Persistent link: https://www.econbiz.de/10007914436
Saved in:
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