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Customer experience in the B2B area : the impact of age-related impressions
Lecoeuvre, Laurence; Turner, J. Rodney; Kuppelwieser, Volker - In: Journal of retailing and consumer services 58 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012430624
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New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo; Lee, Don; Cottingham, Michael; Hyun, Hyowon - In: Journal of retailing and consumer services 74 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
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Impact of seller- and buyer-created content on product sales in the electronic commerce platform : the role of informativeness, readability, multimedia richness, and extreme valence
Cai, Xiaowei; Cebollada, Javier; Cortiñas, Mónica - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014235386
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Understanding fraudulent returns and mitigation strategies in multichannel retailing
Zhang, Danni; Frei, Regina; Senyo, P. K.; Bayer, Steffen; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-19
Persistent link: https://www.econbiz.de/10014235393
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Changes and determinants of consumer shopping behavior in e-commerce and social media product Muslimah
Nofrizal; Juju, Undang; Sucherly; Arizal N; Waldelmi, Idel - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014236947
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Can in-store recommendations for online-substitutive products integrate online and offline channels?
Hu, Xiaojian; Qiu, Ju; Zhao, Ju; Li, Yang - In: Journal of retailing and consumer services 70 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014239875
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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
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The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner; Coutinho, Ananda Raquel Silva; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
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Channel strategies for dual-channel firms to counter strategic consumers
He, Peng; He, Yong; Zhou, Li - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014240301
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Consumers' willingness to disclose their personal data in e-commerce : a reciprocity-based social exchange perspective
Degutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, … - In: Journal of retailing and consumer services 74 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014342226