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Effects of store loyalty on shopping mall loyalty
Rabbanee, Fazlul K.; Ramaseshan, B.; Wu, Chen; Vinden, Amy - In: Journal of retailing and consumer services 19 (2012) 3, pp. 271-279
Persistent link: https://www.econbiz.de/10009967378
Cover Image
Effects of store loyalty on shopping mall loyalty
Rabbanee, Fazlul K.; Ramaseshan, B.; Wu, Chen; Vinden, Amy - In: Journal of retailing and consumer services 19 (2012) 3, pp. 271-278
Persistent link: https://www.econbiz.de/10009541367
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Towards the identification of customer experience touch point elements
Stein, Alisha; Ramaseshan, B. - In: Journal of retailing and consumer services 30 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011473123