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Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin; Lang, Chunmin - In: Journal of retailing and consumer services 50 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
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Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to purchase situation
Jebarajakirthy, Charles; Das, Manish; Shah, Dhara; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 76 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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The formation of habit and word-of-mouth intention of over-the-top platforms
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 75 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014371693
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Understanding customer participation in CSR activities : the impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation
Kim, Yeonshin; Hur, Won-Moo; Lee, Luri - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014371801
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Role of perceived benefits of online shopping festival in vietnam : differences between millennials and generation Z
Kim, Woo Bin; Xie, Jiali; Choo, Ho Jung - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014373376
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The importance of customer citizenship behaviour in the modern retail environment : introducing and testing a social exchange model
Van Tonder, Estelle; Saunders, Stephen Graham; Lisita, … - In: Journal of retailing and consumer services 45 (2018), pp. 92-102
Persistent link: https://www.econbiz.de/10011929899
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Impact of the link between individuals and their region on the customer-regional brand relationship
Charton-Vachet, Florence; Lombart, Cindy - In: Journal of retailing and consumer services 43 (2018), pp. 170-187
Persistent link: https://www.econbiz.de/10011883189
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Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner; Malhotra, Neeru; Wangenheim, … - In: Journal of retailing and consumer services 36 (2017), pp. 218-224
Persistent link: https://www.econbiz.de/10011698002