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Sales employees' polychronicity and sales-service ambidexterity : mediation of work engagement and moderation of store manager support
Gaan, Niharika; Shin, Yuhyung - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014373275
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Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Hur, Won-Moo; Shin, Yuhyung; Shin, Gyeongpyo - In: Journal of retailing and consumer services 69 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013401649
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Is insomnia detrimental to proactive service performance and customer-directed helping? : mediation of employee resilience and moderation of job crafting
Hur, Won-Moo; Shin, Yuhyung; Chung, June-ho - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015116832
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Smart technology and service employees' job crafting : relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
Kang, David Yeonjun; Hur, Won-Moo; Shin, Yuhyung - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303128
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Supervisor incivility and frontline employees' performance amid the COVID-19 pandemic : a multilevel moderated mediation analysis
Gaan, Niharika; Shin, Yuhyung - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303245