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~isPartOf:"Journal of retailing and consumer services"
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Journal of retailing and consumer services
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The impact of customer experience on consumer purchase intention in cross-border e-commerce : taking network structural embeddedness as mediator variable
Chen, Nan
;
Yang, Yunpeng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012433331
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To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng (Jenny)
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
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