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The customer satisfaction-loyalty relation in an interactive e-service setting : the mediators
Chen, Shu-ching - In: Journal of retailing and consumer services 19 (2012) 2, pp. 202-210
Persistent link: https://www.econbiz.de/10009522454
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Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching - In: Journal of retailing and consumer services 22 (2015), pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
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A value-based perspective of market orientation and customer service
Chen, Shu-Ching; Quester, Pascale G. - In: Journal of retailing and consumer services 16 (2009) 3, pp. 197-206
Persistent link: https://www.econbiz.de/10008241665
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The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators
Chen, Shu-Ching - In: Journal of retailing and consumer services 19 (2012) 2, pp. 202-211
Persistent link: https://www.econbiz.de/10009838789
Cover Image
A value-based perspective of market orientation and customer service
Chen, Shu-Ching; Quester, Pascale G. - In: Journal of retailing and consumer services 16 (2009) 3, pp. 197-207
Persistent link: https://www.econbiz.de/10008894706
Cover Image
A value-based perspective of market orientation and customer service
Chen, Shu-ching; Quester, Pascale G. - In: Journal of retailing and consumer services 16 (2009) 3, pp. 197-206
Persistent link: https://www.econbiz.de/10003852521