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A customer value perspective to service experiences in restaurants
Yrjölä, Mika; Rintamäki, Timo; Saarijärvi, Hannu; … - In: Journal of retailing and consumer services 51 (2019), pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
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Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko; Mitronen, Lasse; Kwan, Stephen K. - In: Journal of retailing and consumer services 49 (2019), pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
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Challenging the "integration imperative" : a customer perspective on omnichannel journeys
Gasparin, Isadora; Panina, Ekaterina; Becker, Larissa; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209585
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Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
Tyrväinen, Olli; Karjaluoto, Heikki; Saarijärvi, Hannu - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305392