Narrow search
Showing 1 - 10 of 363
Cover Image
Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011801980
Cover Image
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011473209
Cover Image
Franchising in the healthcare sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn - In: Journal of retailing and consumer services 41 (2018), pp. 227-238
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011808593
Cover Image
Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012305914
Cover Image
Pharmacies providing health services : attitudes toward eHealth in Italy
Cobelli, Nicola; Cassia, Fabio; Zardini, Alessandro; … - In: Journal of retailing and consumer services 76 (2024), pp. 1-10
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014460795
Cover Image
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011801977
Cover Image
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana; Seger-Guttmann, Tali - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012502728
Cover Image
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013209631
Cover Image
Corporate social and environmental responsibility in services : will consumers pay for it?
Parsa, H. G.; Lord, Kenneth R.; Putrevu, Sanjay; … - In: Journal of retailing and consumer services 22 (2015), pp. 250-260
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010469036
Cover Image
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014240288