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"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén - In: Journal of retailing and consumer services 21 (2014) 4, pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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The CSR's influence on customer responses in Indian banking sector
Fatma, Mobin; Rahman, Zillur - In: Journal of retailing and consumer services 29 (2016), pp. 49-57
Persistent link: https://www.econbiz.de/10011442354
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The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine; Carsana, Laurence - In: Journal of retailing and consumer services 37 (2017), pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
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Effects of brand attitude and eWOM on consumers' willingness to pay in the banking industry : mediating role of consumer-brand identification and brand equity
Augusto, Mário Gomes; Torres, Pedro - In: Journal of retailing and consumer services 42 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011825975
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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Consumers' implicit attitudes toward corporate social responsibility and corporate abilities : examining the influence of bank governance using the implicit association test
Lecuyer, Charlotte; Capelli, Sonia; Sabadie, William - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581857
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Determining factors and impacts of the intention to adopt mobile banking app in Cameroon : Case of SARA by afriland First Bank
Kala Kamdjoug, Jean Robert; Wamba-Taguimdje, Serge-Lopez; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-20
Persistent link: https://www.econbiz.de/10012581859
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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Determinants of customers' intentions towards environmentally sustainable banking : testing the structural model
Taneja, Shilpa; Ali, Liaqat - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012434317