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Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin; Tojib, Dewi; Khajehzadeh, Saman - In: Journal of retailing and consumer services 35 (2017), pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
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Mitigating customers' negative responses to physical presence reduction
Tojib, Dewi; Khajehzadeh, Saman - In: Journal of retailing and consumer services 37 (2017), pp. 109-118
Persistent link: https://www.econbiz.de/10011729730
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How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 23 (2015), pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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The effects of in-store themed events on consumer store choice decisions
Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 16 (2009) 5, pp. 386-395
Persistent link: https://www.econbiz.de/10003875625
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Where to refuel : modeling on-the-way choice of convenience outlet
Pramono, Ari; Oppewal, Harmen - In: Journal of retailing and consumer services 61 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012581914
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The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.; Khajehzadeh, Saman - In: Journal of retailing and consumer services 30 (2016), pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
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Consumer perceptions of corporate social responsibility in town shopping centres and their influence on shopping evaluations
Oppewal, Harmen; Alexander, Andrew; Sullivan, Pauline - In: Journal of retailing and consumer services 13 (2006) 4, pp. 261-274
Persistent link: https://www.econbiz.de/10007259887
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The effects of in-store themed events on consumer store choice decisions
Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 16 (2009) 5, pp. 386-395
Persistent link: https://www.econbiz.de/10008285753
Cover Image
The effects of in-store themed events on consumer store choice decisions
Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 16 (2009) 5, pp. 386-396
Persistent link: https://www.econbiz.de/10008881854