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Engaging in unpaid jobs out of free will : an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality
Abrikwah, Eugene; Rachayeeta, Priti; Affum-Osei, Emmanuel; … - In: Journal of retailing and consumer services 74 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014363981
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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Reciprocity in upward product line extensions : a longitudinal study
Cho, Jihoon; Janda, Swinder - In: Journal of retailing and consumer services 70 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014239843
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
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May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra; Altinigne, Nesenur; Kuzgun, Ebru; Okan, Mehmet - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
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Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality
Mahapatra, Subas Chandra; Bellamkonda, Raja Shekhar - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014240283
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Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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Website quality and users' intention to use digital libraries : examining users' attitudes, online co-creation experiences, and eWOM
Pourjahanshahi, Fatemeh; Mollahosseini, Ali; … - In: Journal of retailing and consumer services 74 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014342236